1. Eligibility for Refunds

  • Only non-working or non-functional digital goods are eligible for a refund.

  • If a product has been delivered and is functioning as intended, no refunds will be issued.

  • Refunds are only considered if our customer support team is unable to resolve the issue after troubleshooting.

2. Non-Refundable Items

  • Successfully delivered and working digital goods.

  • Products that became unusable due to customer-side issues (e.g., misuse, account sharing, or violations of platform terms).

  • Change of mind or accidental purchase.

3. Refund Process

  • If your digital product is not working, please contact our customer support immediately with proof of the issue.

  • Our team will attempt to resolve the issue first.

  • If the issue cannot be resolved, your refund will be approved and processed.

4. Refund Timeline

  • Once approved, refunds typically take 3–5 business days to appear in your payment account.

  • If you do not see the refund after 5 business days, please contact us for assistance.

5. Contact for Refunds

📧 Email: support@bcwpremiumtools.in